Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Guarantee

  • Our technical support Department is available 24x7x365 to reply to every one of your support needs. Each ticket you post to us is going to be responded to within up to 60 mins. If your issue calls for some help from one of our administrators, we’ll address the ticket to the technician on duty and will notify you that the issue will soon be resolved.

  • Top quality support service

  • Professional Client Help Service

  • Our technical assistance team will be online for you 24x7 to to take care of all support demand tickets that you send to us. We offer tech help and support for all software applications that are installed in advance on your web server. These include our in–house made Web Control Panel, the selected Operating System as well as the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • A complete and consistently updated article base is integrated into our custom–built Web Control Panel. It provides quick tips on how to execute all of the primary web site managing jobs. The Help area features extensive how–to articles and reviews and step by step video tutorials. You can gain access to the Help section by pressing the Help or Video buttons in the right corner of each Control Panel section.