1 hour ticket response
Quick support is our key priority and this is why we’ve got a team of accomplished tech support engineers who are ready to offer a prompt solution to any question that you could have. Just send your trouble ticket from your Web Control Panel and we will respond within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute helpdesk ticket response time.
An Exceptional Support Service
Our technical support team members possess considerable experience in the cloud website hosting plans realm and are trained enough to come up with a fast solution to your problem. If, however, the matter at hand is not within the competence of a technical support engineer, the support ticket will be forwarded to a programmer or system administrator for further investigation.
An Easy–to–Navigate Help Section
Incorporated into the Web Control Panel is an easy–to–browse Help Center section, which offers you different information sources. You can search through a regularly updated knowledge base featuring web hosting account management articles and site administration articles, check out our educational video tutorials or take a peek at our F.A.Q. database.