The availability of the customer and technical support that a cloud website hosting company provides will tell you a lot for the services they offer too. When you are allowed to use just emails and / or tickets, you have most probably come across a reseller and not the hosting supplier. If this is the case, you'll have to wait for a couple of days to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to consult with the actual web hosting company for further assistance. When the supplier offers you different means of communication with short response time available at any moment, they're most likely the top provider, not a reseller. Which means that you'll take advantage of well-timed assistance and top-notch support since they will have immediate access to the servers where your account is. No matter what the problem - sales or technical, it is generally better to have the option to communicate with your website hosting company directly through your preferred way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance without delay, that's why our cloud website hosting
services feature 24/7 tech support plus various options for communication. If you do not have an account yet, you can easily phone us or take advantage of our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up ordering a service that you can't use effectively. In case you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. Unlike the majority of providers out there today, we reply to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All Linux semi-dedicated servers
that we supply include 24/7 customer and tech support, so regardless of what problem you have, you are able to get in touch with us and we will help you quickly. The guaranteed response time for each e-mail message or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the reply time rarely is more than 20 min. Furthermore, we provide telephone support with a couple of local numbers worldwide plus a live chat, so that you're able to contact us and receive more details about our solutions even if you don't have an account yet. We can help you with any kind of question or a problem you have - payment methods, plan features, email setup, web hosting account settings, etcetera. If you employ our services, you will never have a situation where you need to wait for a few days to get a problem resolved like you have to do with many other service providers.
24/7 Customer Support in VPS Servers
Each and every VPS server
package that we provide includes 24/7 customer and technical support, so if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to get in touch with us anytime, even holidays and weekends. For your convenience, we offer different means of communication - phone support with several local numbers worldwide, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues since it is much easier to keep track of what's going on. The maximum guaranteed reply time for all of the emails and tickets is one hour, however it hardly ever takes that long to get assistance. In case you acquire the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we provide feature 24/7 support through various methods of communication and with a one-hour maximum answer time guarantee. When you want to find out more about the packages or you have some billing or general questions, you're able to call one of the local numbers we have globally or you could use our live chat support and talk with a live representative. For solely technical problems which require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, because all of these channels are more appropriate to keep track of a particular issue. The answer time for them rarely surpasses 30 mins, therefore you can forget about waiting for a whole day in order to receive help. The support service is available for all of the server-related matters, as well as the pre-installed software. When you want help with third-party applications, you can consider ordering the Managed Services upgrade that we provide for all of the plans.