Though this is not the most importantaspect to help you distinguish a dependable cloud website hosting company from a bad one or a reseller from a real provider, the option to call and talk with a live person is a sign that you aren't using the services of a one-person company and that you will be able to reach somebody any time you're looking for assistance. The telephone support for hosting services may vary from standard to expert, thus the problems which can be resolved with a phone call vary depending on the specific company. Generally, these issues are more basic and include billing or 1st level technical issues since more complex matters generally need a support ticket where both you and the system administrators can track the proceedings with a given situation. Nevertheless, being able to phone call your provider can save you a lot of time and efforts for the numerous tiny problems which may eventually show up when you manage your hosting account.
Phone Support in Cloud Website Hosting
As we have live telephone support 14 hrs every day, you have the option to call us and speak with our customer support representatives to learn more about any of the cloud website hosting plans that we offer and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have phone numbers on 3 continents so that you will be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you can call about general and billing matters, and even about some tech ones. In case the problem is strictly technical or it requires longer time to analyze, you should go through our ticketing system, that will allow both you and our technical support crew to track the details provided by both sides.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server plan that we offer. As some issues are more complex and time-consuming, you will need to open a ticket in case you experience such a problem, but for any billing, general or small-scale technical issues you can always phone us and we'll assist you without delay in order to save you the time you will need to spend on creating a support ticket. Even if you do not have an account yet, you will be able to find out whether you can host your sites on our top-notch cloud platform or you're able to get any other general information about our semi-dedicated solutions. We now have local numbers in the U.S.A., Great Britain and Australia plus an international number, therefore you're able to call the one that is nearer to where you live.