If you’ve ever got any enquiries about your web hosting account or if you experience a problem with your sites, you will need to get in touch with the respective web hosting company’s customer support team. It may not matter how promptly they will answer when you've got a general query, but an issue such as a faulty app update, for instance, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be down. In case you offer services or goods online, any downtime will affect your site unfavorably and you can lose current or prospective visitors. Many hosting providers, chiefly resellers, reply to tickets and e-mails within twenty four hours, but in the online sphere that’s far too long, as visitors will rarely revisit a website that is not working correctly over a long period.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our cloud website hosting plans
and you have an enquiry or face an obstacle, you can contact us 24-7-365 by posting a customer support ticket or by sending an email and we guarantee that you will get a reply in less than one hour. If the issue can be resolved, we’ll do it before we respond to you, while in case there is something that you need to do on your end, we will supply you with all the required details – what possible solutions to try out, what settings to check, and so on. Normally, you’ll receive a reply within maximum thirty minutes, which suggests that waiting for hours on end or even for more than 1 day to receive support is something impossible. Our 60-minute response guarantee applies to any enquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from us, you can take full advantage of our prompt support service. You will get a reply to any support ticket opened from the web hosting Control Panel or email sent to our tech and client support staff in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes considerably less time to explore and rectify a problem. We will give you more information if the solution involves something that has to be done on your end. If you contact us during weekends or official holidays, the response time will be exactly the same and since our support staff will be at your service 24/7, you’ll receive timely assistance for virtually any general, technical or billing issue irrespective of the hour.