If your web hosting provider supplies live chat support, you will be able to speak to a representative in real-time and learn useful information or get an issue resolved timely. The advantage of using chat rather than calling to consult with a live person is that you need only a computer with access to the world wide web, which means that you won't pay any rates in the event that you're in another country or state. In addition, it is quicker to copy and paste info for instance domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the phone. The real-time chat is also a faster option to contact the hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some problem needs more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so you won't waste time - something that is impossible in case you're on the phone.
