If your web hosting provider supplies live chat support, you will be able to speak to a representative in real-time and learn useful information or get an issue resolved timely. The advantage of using chat rather than calling to consult with a live person is that you need only a computer with access to the world wide web, which means that you won't pay any rates in the event that you're in another country or state. In addition, it is quicker to copy and paste info for instance domain names, usernames or error messages in other words details that are sometimes difficult to share with the other side on the phone. The real-time chat is also a faster option to contact the hosting service provider's support team in comparison to using a ticketing system. Last, but not least, if some problem needs more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so you won't waste time - something that is impossible in case you're on the phone.
Live Chat Support in Cloud Website Hosting
Together with the telephone and ticket support, we offer live chat support too. You're able to get in touch with us every single day, including holidays and weekends, and we will give you more information about the cloud website hosting plans that we supply in case you are not a customer yet, or about basic and billing questions when you already have an account. Although for solely tech issues you'll need to open a ticket to our technical support team, because such issues will need more time to be dealt with, you can still contact us through the live chat for some tech info. For example, we will assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all of our Linux semi-dedicated servers, you are able to find the answers for any questions you may have or get lots of troubles dealt with instantly. Our chat service is available every single day, which means that you can get in touch with a representative even on weekends and holidays. If you are unsure which plan would be better for your websites or if our advanced cloud hosting platform covers some system requirements, you can come on our live chat before buying anything. In case you are an active customer, you will be able to get more info about account settings, billing issues along with various common tech problems you may have, for example if you can't install an e-mail account in a client on your computer. The live chat will save you lots of time no matter where you are or when you contact us.