There are several ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. This is the easiest correspondence channel for many reasons. In case no help desk support staff representative is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably be received. Furthermore, you can copy/paste extensive pieces of information without having to worry about printing mistakes, and if a certain problem requires more time to be sorted out or a number of responses have to be exchanged, all the info will be in one and the same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are usually separate from the hosting platform, which means that if you need to provide info or to follow directions, you’ll have to use no less than two different accounts and this number might increase if you would like to manage a number of domain names. On top of that, lots of web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a reply.
