Installation and Troubleshooting
What does the Installation & Troubleshooting package include? What type of services precisely can VPS and dedicated server users take advantage of?
When you obtain your own web server, you will have more liberty on what you can install and run when compared with a shared hosting account. With a shared service, you have access simply to your own account, hence you aren't able to install server-side software. While this is not an issue for most script-driven apps, there are some that have certain requirements and need certain software to be present on the web server either for some additional functionality or for them to work at all. In case you have practical knowledge, you'll not have any troubles to run the server, but if you do not, you may simply not have the knowledge to manage everything and use the script apps you want. If this is the case, you are able to use our Installation & Troubleshooting upgrade, which means that our system administrators can arrange everything for you and aid you with any problems that you might encounter.
Installation and Troubleshooting in VPS Servers
The upgrade could be obtained for any of the VPS server
solutions no matter the Operating System and Control Panel you have picked or the task that you need to be performed as our admins will help you with everything relevant to the software on the machine. This includes, but isn't limited to, installing third-party applications, setting up server options, troubleshooting scripts if they do not work efficiently, etcetera. The upgrade features one hour of work and if a certain task requires less time, the rest of the minutes will be available for the future and shall be listed inside the VPS billing CP. You may use the Installation & Troubleshooting service either as a standalone upgrade or as an addition to the Managed Services upgrade, which provides half an hour of custom work on your machine. This way, you'll be able to work on your web sites without needing to worry that you will not be able to use some application or losing time on technical issues.
Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all our Linux dedicated servers
and provided you add it, our expert administrators can assist you with everything on your hosting server. For example installing any third-party software which you may want to use on the server and troubleshooting any script which operates poorly or doesn't run at all. Our upgrade provides 60 minutes of work and if a specific task isn't very time-consuming, we'll add the remaining time to your account. You will be able to check out how many minutes are left within your billing Control Panel and use them anytime you need support again. The Installation & Troubleshooting upgrade could be acquired at any time, so in case you need something to be set up in the very beginning, you could add it to your order during the sign up process, while if you require help afterwards, you could add it from the hosting server billing area. 30 minutes of custom work are included in our Managed Services pack as well, but in case you require additional work to be done on the hosting server, the Installation & Troubleshooting upgrade will be a guarantee that your programs will be installed and set up in the very best feasible way.