A 99.9% Server Uptime
We have set up our cloud website hosting system using reliable hardware components and strongly tweaked software. Our administrators have installed a customized version of Security–Enhanced Linux on our web hosting servers in order to ensure utmost security and dependability. We’ve installed several denial–of–service protection devices together with highly effective firewall programs to make sure our internal network is impregnable and secure.
All cloud website hosting plans plans feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware components provided by Juniper. On top of that, on every single router, we have put a firewall with an elaborate set of rules to help filter out all dubious requests.
Hence, in all our data centers – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you are dissatisfied with our hosting services, or if you consider them insufficient, or if you decide that you require a VPS servers rather than a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control over your domain names even when you cancel your web hosting account with us.
24/7 Technical Support
If you’ve ever had to wait for hours to receive an answer, you are aware of how annoying this can be, even more so when your website is on the line. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technicians will be here and they’ll answer you in less than 60 minutes. And the best part is that their average support ticket response time is well under twenty minutes!